The fastest way to a productive support call is showing up with data. Use this checklist before you pick up the phone.
1. Run a baseline test
Plug into your router via Ethernet and run myping. Note the download, upload, ping, and jitter. If you can't plug in, get as close to your router as possible.
2. Run several tests, not one
One test isn't enough. Run five tests over the course of an hour. Save them — myping stores results on your account.
3. Note the time of day
If your speeds are great at 6 a.m. but terrible at 8 p.m., you have a peak-hour congestion issue. Bring those time-of-day numbers to the call.
4. Compare to your plan
Find your contract or bill. Note the advertised speed. If your tested speed is consistently below 50% of advertised, you have a strong case.
5. Be specific
"The internet is slow" is hard to fix. "I get 35 Mbps download between 7 and 10 p.m. on a 300 Mbps plan, every day this week" is actionable. Share the test result IDs from myping if asked.